I know she's not really smiling, but she was nice. Have you ever tried to take a pic of someone working a fast-food drive-thru? It gets treated like a bomb-threat. They come screaming, "Shut it off! Shut it off!" It's totally fuckin' ridiculous. This fine lady was kind enough to let me take two pics.
The Point?
I love McDonald's Chocolate Milkshakes!!!
Loved them since I was a kid.
I ordered one just the other day. Got it at the drive-thru and couldn't wait to get home and taste the chocolatey goodness. Yum to the yum.
Shock! Holy crap!
Can you imagine my surprise when the first sip turned out to be strawberry? Strawberry milkshakes suck. I had no choice; I paid two bucks for the damn thing, figured I would just take it back. I was sure it wouldn't be a problem to exchange something that I didn't order for the thing I did order.
Sadly, that's not so. It seems that because of McDonald's "dehumanizing" corporate policies, they have implemented a "shoot-first" mentality. It would be way to difficult for McD's to hire real people and encourage them to make creative decisions based on any unique situation (I'm not saying food returns in a restaurant are unique situations).
Here's the point:
After the young "associate" was informed of the situation in regards to her giving me something other than what I paid for; she went back to discuss this delicate situation with whom I was assuming was her manager.
Then I figured something was really getting done. But, wait, why not just allow the "associate" or "manager trainee" or anyone to correct the mistake and give me the chocolate shake.
I was wondering what the problem was; I mean, I had a receipt. I had a strawberry shake minus a single sip.
After a few minutes the manager finally arrived...but she didn't look willing to correct her mistake. No, she was on the phone. She must be talking to Mayor McCheese. I know he could've straightened it out.
Then from out of the blue, the manager looks at me with a fearful expression and says, "I'm on the phone with the police. Do you want to be here when they get here?"
No.
The good news is that McDonald's sent me coupons for two free meals after I complained. They had promised four coupons over the phone. Oh well. I still made out pretty good.
milkshake -$2 (I didn't actually drink it because I hate strawberry shakes but I did have it in my posession)
45 minutes on my cell phone -$? (I was already over for the month)
30 minute round-trip to Mcdonald's -$5 (gas is very expensive)
subtract my time and energy. then subtract the humiliation of having my kids see a 30 year-old high school drop-out threaten me for asking for a milkshake.
Anyway, you get the picture. The two coupons didn't mean shit and it was an insult.
McDonald's, Fuck You!
I'
0 comments:
Post a Comment